THIS IS A TEST INSTANCE. ALL YOUR CHANGES WILL BE LOST!!!!
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- which version of the software - (You will be surprised how many forget this. Its good damn vital information, so please write down the versions).
- what platform and JDK?
- any particulary container being used - if so what version
- stack traces generally really help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.
- log output can be useful too; sometimes enabling DEBUG logging can help
- your code & configuration files are often useful
- did it work before, what have you changed to break it
- try upgrading to the latest release and see if its fixed in that release
- try the latest SNAPSHOT to see if its fixed in that release
- search the user forum to see if has been discussed before
- see the knowns issues section in the release notes
How to get help faster
We can help you much quicker if you try the following
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