THIS IS A TEST INSTANCE. ALL YOUR CHANGES WILL BE LOST!!!!
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- which version of the software
- what platform and JDK?
- any particulary particularly container being used - if so what version
- stack traces generally really help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.
- log output can be useful too; sometimes enabling DEBUG logging can help
- your code & configuration files are often useful
- did it work before, what have you changed to break it
- try upgrading to the latest release and see if its fixed in that release
- try the latest SNAPSHOT to see if its fixed in that release
- search the user forum to see if has been discussed before
- see the knowns issues section in the release notes
- and check the issue tracker if the issue already have been reported
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- FuseSource offers enterprise subscriptions that include Enterprise Developer and Production Support on ActiveMQ, Camel, CXF and ServiceMix - including Training, Consulting & Mentoring, and Fuse IDE for Camel - (currently beta) . They also employ most of the core committers on the projects to ensure you get the best possible answers to all your support needs and your bugs fixed fast.
- OpenLogic provide support
- Savoir Technologies, Inc provides enterprise consulting, training and support for Camel and a host of other Apache service containers. Savoir can provide best practice mentoring for developing with Camel, as well as architectural/design reviews, troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the core committers of Camel who are on the ground consulting and are familiar with real world implementations.