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  • move to a standard format (DITA was proposed): DITA, EPUB have been suggested
  • highly desirable that new system is supported by a range of open source authoring and validation tools
  • highly desirable that the Help system be a stand alone entity apart from the source build process – a separate svn tree(question) with appropriate permissions for that area alonesimplify the build process
  • create an easy authoring workflow to enable participation

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  • Limit help content to instructions, and some basic concepts
  • Show reference information ("enter your name in this field") where it's needed, on the UI, side-by-side to the element it refers to. For that, we need rich fornatting formatting in "bubbles" (extended tips).
  • Reduce the amount of offline help content and allow to expand to online sources
  • Allow rich media in help files