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NOTE: This is a draft and still needs feedback from Infra.
An overview of how Apache projects work with ASF Infrastructure (Infra) services, support, and processes.
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All Infra requests are public and archived for traceability.
ASF systems are permanent records, so write professionally and thoughtfully, knowing your comments become part of ASF’s history.
Do not include passwords, private data, or confidential information from third parties in tickets.
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Communication Channels
| Purpose | Channel |
|---|---|
| Support & tracking | INFRA JIRA |
| System status/outages | status.apache.org |
| Informal discussion | #asfinfra on ASF Slack |
| General info & docs | infra.apache.org |
Do not contact Infra team members directly. All requests must go through tracked systems (JIRA, mailing lists, or Self-Serve).
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Common Requests
| Task | Where to Do It |
|---|---|
| Create / rename Git repo | Self-Serve Portal |
| Add committer / PMC access | Whimsy Roster |
| Create mailing list | Self-Serve Portal |
| CI build configuration | INFRA JIRA |
| Mirror or dist upload issues | INFRA JIRA |
| DNS or subdomain changes | INFRA JIRA |
| System outage report | INFRA JIRA |
| Security vulnerability report | ASF Security Team |
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Responsibilities
ASF Infrastructure handles
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