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We prefer people to get in touch first using the mailing list. Or take time to read FAQs, or search in the mailing list archives to find answers.
Unfortunately some people create a JIRA ticket as first thing. Please don't do that! Only if you are sure it really is a bug etc. JIRA tickets create noise
for the Camel team to react on issues that are not bugs. But already covered in FAQs, in the mailing lists /forums etc. Or in the existing documentation.
Also on the mailing lists there is more people active to help you better.