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Support

There are two types of help available for Apache ServiceMix:

  • Support from the Apache ServiceMix open source project
  • Commerical Support

Support From the Apache ServiceMix Open Source Project

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If you are experiencing problems using ServiceMix then please report your problem to our via the Issue Tracker. You may also find it useful to discuss your issues with the community on the Discussion Forums or join one of our the Mailing Lists. Below are some resources to check before asking for help:

How to get help

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Before asking for help with your issue, it's a very good idea to search for your issue in the mailing list archives (via the Discussion Forms) and the FAQ. The majority of issues can be solved in this manner without having to send an email to the mailing list. If, however, you don't find

How to Get Help

Whenever you are reporting a problem, please be sure to include as much information as possible; the more we know, the better the more chance of a quicker resolution.

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  • provide us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug, can you create a test case to demonstrate the bug?
  • submit a patch fixing the bug! (We also buy you beer when we meet you if you submit bug fixes (smile)
  • for memory leak or performance related issues, if you can run a profiler on your test case and attach the output as a file (or zipped file if its huge) to the JIRA we can normally fix things much faster. e.g. run JProfiler or YourKit on your code and send us the output. To find memory leaks its quicker to resolve if you can tell us what classes are taking up all of the RAM; we can normally figure out whats wrong from that.

Commerical Support

IONA Technologies provides enterprise services, support and training for ServiceMix via it's branded distribution of the FUSE ESB. Also, there is a growing wealth of information about ServiceMix and some of its sister projects (ActiveMQ, Camel and CXF) at the Open.IONA website.