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Select an existing order from which the items are being returned, and click Load order items for return.

A table of order items that can be returned is displayed.

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Select each item being returned using the checkbox under Include?. For each item confirm or set the returned quantity, return price, reason, type (Refund, Store Credit, etc.) and item status (Returned, Defective, etc.).

Below the order items are the order adjustments. Select any adjustments that should be reversed, confirm the amount and select the type (Refund, Store Credit, etc.).

Below the order adjustments is you may also enter any other miscellaneous adjustment, with a description.

When you are finished, click Return Selected Item(s).

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Find Existing Return

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  From Order An Order report may show existing Returns already submitted against it. Click on the \[Returns\] link to view.

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