Page History

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1. Introducing some new issue states to better track the current ticket status, and handover between responsible parties;
2. Making certain fields required during certain state transitions, to ensure we have the minimally necessary ticket information complete at each stage.'
3. Reordering the fields that we display on transition, to highlight the most important

New 'Triage' State

Currently it is easy for the project to miss a ticket, and for that ticket to fall through the cracks indefinitely.
At the same time, user reports cannot be expected to fill out all of the required fields accurately.
It's proposed that we introduce a new initial state named 'Triage' that has no required fields, and that anybody may file.
To transition to the Open state, you must be a contributor in JIRA (equivalent to able to assign tickets), and must ensure the required fields have been correctly filled out before doing so.

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