Actor Definitions

Accountant

tracks financial impact of company activities for management and accountability reporting; manages cash flow

creates and manages financial tools that multiply short-term profits in exchange for long-term fiscal stability (definition added in honour of Sep 2008)

Buyer

purchases product or materials from third party suppliers (distributors, manufacturers, etc)

Carrier

party that carries inventory from one place to another, often delivering shipments from Supplier to Company and from Company to Customer

Company

the organization from whose perspective the processes are described, and who will own and run the eventual system

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Distributor

Fulfillment Manager

Inventory Mover

moves inventory (stock) around the warehouse, including put away but not including shipment picking

Manufacturer

creates actual product, either finished goods and/or sub-assemblies, from materials

Marketer

Picker

person responsible for picking inventory in warehouse and delivering it to packing area

Packer/Shipper

packs inventory into boxes for shipping

Product Marketer

manages customer facing product information and general pricing, promotions, and advertising about products; may be organized into multiple product marketers responsible for different sets of products that Company offers

Prospect

a party who is interested in purchasing product (prospective customer)

Repairer

Sales Representative

Company agent responsible for selling product offered by Company

Shipment Receiver

person in the warehouse responsible for receiving shipments

Supplier

a party that supplies product to the company, typically either a Manufacturer or Distributor