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The system is organized at the top level as 'Projects' which consist of 'phases' and phases consists out of 'tasks'.  This structure is mandatory: mo no tasks without a related phase and no phase without a related project. The information is maintained at the task level only like estimated and actual hours,dates and the status. The information at the phase and project level is derived from the information at the task level: if all tasks are completed, the project is completed.

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Further is is possible to (re)assign tasks to the logged on user and to other persons in the project. 

Part of the system are customer requests. Incoming customer request will appear in the customer request list within the project manager. If the come in they can be assigned to new or existing tasks. Under the same button all open requests are listing from old to new. If a task is set to complete where a customer request is attached, the customer request is also set to complete and a notification email is send to the the customer.

Incoming customer requests can either be created in the project manager itself, can be converted from incoming emails in the mypage component or can come from other sources like a website.

Various Statusvalues explained. 

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