Support

There are two types of help available for Apache ServiceMix:

• Support from the Apache ServiceMix open source project
• Commercial Support

Support From the Apache ServiceMix Open Source Project

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If you are experiencing problems using ServiceMix then please report your problem to our via the Issue Tracker. You may also find it useful to discuss your issues with the community on the Discussion Forums or join one of our the Mailing Lists. Below are some resources to check before asking for help:

• Issue Tracker
• Discussion Forums
• Mailing Lists
• FAQ

How to get help

• IRC

Before asking for help with your issue, it's a very good idea to search for your issue in the mailing list archives (via the Discussion Forums) and the FAQ. The majority of issues can be solved in this manner without having to send an email to the mailing list. If you don't find an answer, use the guidelines below when writing the e-mail.

How to Get Help

Before you report a problem you might want to read the FAQ.
Whenever you are reporting a problem, please be sure to include as much information as possible; the more we know, the better the more chance of a quicker resolution.

• which version of the software
• what platform and JDK?
• any particulary particular container being used - if so what version
• stack traces generally really help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. Its very easy for us to skim-read past unnecessary parts of a stack trace.
• log output can be useful too; sometimes enabling DEBUG logging can help
• your code & configuration files are often useful

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• provide us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug, can you create a test case to demonstrate the bug?
• submit a patch fixing the bug! (We also buy you beer when we meet you if you submit bug fixes
• for memory leak leaks or performance related issues, if you can run a profiler on your test case and attach the output as a file (or zipped file if its huge) to the JIRA we can normally fix things much faster. e.g. run JProfiler or YourKit on your code and send us the output. To find memory leaks its quicker to resolve if you can tell us what classes are taking up all of the RAM; we can normally figure out whats wrong from that.

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Commerical Support

This is an open source project created and maintained by people on a volunteer basis. So the amount of time we have available to help resolve your issue is often limited as all help is provided on a volunteer basis. If you want to get priority help, need to get up to speed quickly, require some training or mentoring, need full 24 x 7 production support or need custom consulting, please contact the following company:

Ameliant is a specialist consultancy based in London, UK that focuses on open source integration and messaging using the Apache integration stack (ServiceMix, Camel, CXF and ActiveMQ). Ameliant delivers consulting services around developing integrations using ServiceMix, through developer and operations training, development of prototypes and ongoing mentoring. The company also provides guidance around migrations and troubleshooting of operational issues.

FuseSource provides enterprise services, support and training for the enterprise version of ServiceMix, Fuse ESB. Also, there is a growing wealth of information about ServiceMix and some of its sister projects (ActiveMQ, Camel and CXF) at the FuseSource website.

Savoir Technologies, Inc provides enterprise consulting, training and support for ServiceMix and a host of other Apache service containers. Savoir can provide best practice mentoring for developing with ServiceMix, as well as architectural/design reviews, troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the core committers of ServiceMix who are on the ground consulting and are familiar with real world implementations

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