Create

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and Authorize Returns (RMA)

Create Return

From Order

Look under Shipment Information; if the order has met the pre-set criteria, a link will appear for Create Return.

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This will take you to the

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directly to the Return Items page for this order, bypassing the create new return and Return Header pages.

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From Returns

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menu

• Go to the Order Manager
• Select the Returns menu item
• click Create new return

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• Set the Return From Party and click Create New

• • Additional information is requested
    Complete the boxes with available information and select Update. Do not change Return Status to Approved without confirming its validity.

• Return Items
  A table of order items that can be returned is displayed. Select the Order ID to bring up items for the correct order.
  • Load Order Item(s)
  • Receive Items
    Takes you to the Facility Manager application, the Facilities tab, the Return screen.

Find Existing Return

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  From Order An Order report may show existing Returns already submitted against it. Click on the \[Returns\] link to view.

• By Return ID
  • Enter the known Return ID.
  • Lookup Return(s)

• By Party ID, UserLogin ID or Billing Acct.
  • Enter known data
    Under the Returns tab, enter the Party ID. All existing returns against this ID should be returned.
  • To limit returns ...
    Use the Status drop-down box and/or the Date filter to limit returns.

Authorize Return

Having found the return you have decided to accept, you will do the following:

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Return Header

• Ensure the information is correct, updating if necessary. Click Return Items to continue.

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Return Items From Order

Select an existing order from which the items are being returned, and click Load order items for return.

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Select each item being returned using the checkbox under Include?. For each item confirm or set the returned quantity, return price, reason, type (Refund, Store Credit, etc.) and item status (Returned, Defective, etc.).

Below the order items are the order adjustments. Select any adjustments that should be reversed, confirm the amount and select the type (Refund, Store Credit, etc.).

Below the order adjustments you can also enter an additional miscellaneous adjustment, with a description.

When you are finished, click Return Selected Item(s).

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Find Existing Return

From Order

An Order Detail View may show existing Returns already submitted against it. Click on the Return ID link to view.

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Find Returns Page

• Enter known information and click Lookup

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Authorize Return

Review the return items, making any changes if necessary. When you are finished, click Accept Return.

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