Apache Infrastructure is a team of administrators that are responsible for the entire infrastructure that holds the Apache Foundation services. Their responsibilities include:

• Apache mailing lists
• Release distribution
• Our Website servers: https://mxnet.incubator.apache.org/ - the content is managed by the Apache MXNet community!
• DNS
• GitHub administration

A lot of tasks are made to be self-serviced. Before you attempt to establish any contact, please read the "Ticket creation" section below and follow this guide to route your question to the appropriate place. 

At Apache MXNet, certain parts of the infrastructure are being maintained by volunteers and don't run on Apaches infrastructure. These systems include:

• Continuos Integration: http://jenkins.mxnet-ci.amazon-ml.com/
• Continuos Delivery
• GitHub Label Bot: MXNET:Label Prediction by the @mxnet-label-bot

For inqueries regarding these systems, please contact dev@mxnet.apache.org. 

Ticket creation

Before establishing contact with Apache Infrastructure, you have to make sure that you possess the appropriate permissions to do so. The Apache MXNet PPMC and the Apache Infra VP Greg Stein agreed on the following terms:

- IPMC and PPMC members are allowed to create tickets
- Committers are not allowed to create tickets
- Contributors are not allowed to create tickets
- There always has to be a dev@ thread before a ticket can be created. That thread has to be linked in that said ticket.
- Always search for a solution yourself (self-service) before engaging with Apache Infra.

Quick refresher about the used terms:

• IPMC: These are the Apache MXNet mentors.
• PPMC: The Apache MXNet PPMC consists of members who have binding votes. If you can read private@mxnet.apache.org and are listed as PPMC at https://whimsy.apache.org/roster/ppmc/mxnet (restricted to PPMC), then you are a PPMC member.
• Committer: A committer at Apache MXNet is a person who has write permissions to the GitHub repository but has not reached the level of binding votes yet. If your name appears at https://people.apache.org/committers-by-project.html#mxnet but you do not fall under the above PPMC description, you are a committer.
• Contributor: A contributor at Apache MXNet is every other person that has not been elected by the Apache PPMC. You have no write permissions or binding votes.

If you are in doubt about your role, please don't hesitate to send an email to dev@mxnet.apache.org.