Actor Definitions

Accountant

Buyer

purchases product or materials from third party distributors, manufacturers, etc

Carrier

Company

the organization from whose perspective the processes are described, and who will own and run the eventual system

Customer

a person or organization that purchases product from the company, can do so in one or more of these more specific Actor roles:

End-User Customer

party who uses the product

Placing Customer

party who places the order for the product

Ship-To Customer

party who the product is shipped to from the company (and who will pass it on to the End-User Customer if they are not also that actor)

Bill-To Customer

party to receives and who is responsible to pay the invoice for the order

Customer Service Representative

Distributor

Fulfillment Manager

Manufacturer

creates actual product, either finished goods and/or sub-assemblies, from materials

Marketer

Picker

Packer/Shipper

Repairer

Shipment Receiver

Supplier

a party that supplies product to the company, typically either a Manufacturer or Distributor