Page History

1. Store credit

2. Refund

3. Exchange

4. Store credit replacement

Actors

• Customer
• CSR
• Warehouse Manager
• Put Away Operator

Scenarios

These are three scenarios of the return process:

1. Create Sales Return

2. Update Sales Return

3. Receive Sales Return

Create Sales Return

A customer requests for the return of the product. The reason for returning the merchandise can be defective goods, incorrect product specification, excess quantity shipped or wrong items shipped. The CSR accepts the return request and fills out the return details and creates a return with respect to the sales order.

Diagrams

Level 1

Level 2

Level 3

Update Return

A user can request the CSR to update the return. The reason can be to add/remove items in previously created sales return or editing the returnable quantity. A CSR opts to put notes on the return related to communication or conclusion drawn on that return.

Diagrams

Level 1

Level 2

Level 3