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This includes all the email/SMS communication sent to the customer. It can be related to order notifications or can be other feedback related notifications. It is always helpful to keep track of these system notifications.

Order History

The user should be able to see order history with the current status. Full detail of any order from history should also be accessible. There should be an option to track the active order with a timeline.  There should be an option to cancel the complete order or the partial order(few items) if the order processing is not started yet.

Return

The User should also be able to initiate the partial as well as full return.

Conclusion