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New customer contacts the CSR for placing an order. CSR creates a new customer profile and subsequently place an order for him. CSR adds required information of the customer in the system while creating a new profile. Customer details like First Name, Last Name, Email Address are mandatory while creating a new profile. Customer email address may or may not to be used as user login idId. The customer uses given email login Id if in future if he wants to place an order by him/herself through ehimself through the e-Commerce site/storefront website. Given profile information can be edited any number of times by the CSR if the customer requests for it. Most of the time the customer creation and order placement need to be done at the same time, thus CSR also optionally adds the shipping address and Credit Card(s) details in the system after the customer profile has been created.

Story 2: Find Customer

If any existing customer contacts the user through any channel(Phone, Email, IM), the user locates existing customer profile by name, phone and/or email, user id.

 Story 3: Edit Customer

As needed mostly requested by the customer, user adds/updates the details on a customer profile e.g. Name, Email, Shipping Address and Credit Card information. 

Story 4: Create/Place A New order 

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