Overview

From scanning the first item for add to cart to printing slip of successful order placing into the system, whole process involved is termed into order fulfillment.

Here, we shall cover all scenarios, from order creation to successful delivery of the product.

Order fulfillment is the process of receiving, processing and delivering orders to the customers. After receiving the order, the individual items of the order are picked up from the racks or shelves by warehouse staff and transported to an order packing station. The packing station will go through a series of quality control checks, determine the best packaging materials, scan items, add packing slips and any inserts, seal the box, and then move it to the shipping station.

Here, we shall cover all scenarios, from order creation to successful delivery of the product.

Business Purpose

Sales order fulfilment requires visibility into several areas:

• Inventory

• Sales

• Accounting

• Marketing

It requires integration between the Sales Order Management System where the order is placed, and the system that maintains financial data, Warehouse Management System that handles the processes for picking, packing, and shipping. Thus enabling, a streamlined execution of the process as a whole.

Actors

• Warehouse manager

• Picker

• Packer

• Carrier Server

• CSR

Scenarios

1. Picking

2. Packing

3. Shipment

Diagrams