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Overview

Order fulfillment is the process of receiving, processing and delivering orders to the customers. After receiving the order, the individual items of the order are picked up from the racks or shelves by warehouse staff and transported to an order packing station. The packing station will go through a series of quality control checks, determine the best packaging materials, scan items, add packing slips and any inserts, seal the box, and then move it to the shipping station.

Here, we shall cover all scenarios, from order creation to successful delivery of the product.

Business Purpose

 Sales Sales order fulfilment fulfillment requires visibility into several areas:

• Inventory

• Sales

• Accounting

• Marketing

It requires integration between the Sales Order Management System where the order is placed, and the system that maintains financial data, Warehouse Management System that handles the processes for picking, packing, and shipping. Thus enabling, a streamlined execution of the process as a whole.

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Actors

• Warehouse manager

• Picker

• Packer

• Carrier Server

• CSR

Scenario

1. Picking

2. Packing

3. Shipment

Diagrams

Level 1

Level 2

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Picking

The order picking is one of a logistic warehouse's processes. It consists of taking and collecting articles in a specified quantity before shipment to satisfy customers' orders. It is a basic warehousing process and has an important influence on supply chain's productivity.

There are many orders placed in a single day. It is created to help picker pick multiple orders from the warehouse in one go which will lead to the effective and fast fulfillment of the orders.Pick bins helps the picker to pick the items and deliver them at packaging station in an organized way such that each bin has items of only one order.

Once inventory is available (for part or all of the order, depending on preference) Fulfillment Manager creates a pick-list and prints it (for up to X orders at a time, depending on batch pick size; only orders where inventory is available for part or all of the order, depending on preference). Picker walks the pick floor and at each location listed on the pick sheet Picker picks the amount specified for the location and places items in the cart bin(s) specified on the pick sheet, and verifies each is the correct location by looking at the pack sheet for the order in that bin. Once all items on the pick sheet are picked Picker records status update for the pick-list.

If Picker notices that there is insufficient quantity in the pick location for a given pick-list item Picker will ask a Inventory Mover to find inventory in a bulk location. If Inventory Mover finds needed inventory in a bulk location they will do a quick Stock Move for that inventory from the bulk to the pick location. If Inventory Mover does not find bulk inventory Picker puts anything picked back in the appropriate location(s). Inventory Mover records the physical inventory adjustment.

Level 1

draw.io Diagram
border true viewerToolbar true fitWindow false diagramName Picking simpleViewer false width diagramWidth 681 revision 2

Level 2

draw.io Diagram
border true viewerToolbar true fitWindow false diagramName Picking-L3 simpleViewer false width diagramWidth 801 revision 2

Packing

Shipping

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