Page History

...

Carrier Returns Undeliverable Shipment to Company. Shipment Receiver sets the package aside and notifies CSR. CSR contacts Customer to check and correct address and see if Customer still wants the item(s). CSR creates a new label (through any Carrier, preferably the original carrier), places a new label on the package(s), records the new tracking number (edit the same shipment), and ships them out again. CSR may choose to charge Customer for shipping after clearing it with Customer (create order for shipping only).

If Customer does not want If Cusomter does not the item(s) CSR updates creates a return and sets the response type on the return to either store credit, refund, or replacement (may be partial payment, etc; CSR sets other return fields) and sets return status to approved and complete (original package received).

...