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A customer can place an order from the store front or a Customer Service Representative customer service representative (CSR) can place the order on behalf of a customer from the backend.

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A Sales Order from customer notifies the business of customer wants. It tells the business who is the customer, what are the products or services ordered, what is the payment term and method, what are the billing and shipping addresses, any special instructions for delivery, order priority etc.

Sales Order document is created in the system with a unique reference number that comes handy for better customer service afterward. It enables a business to offer the customer to have a choice to change ordered items. The customer also gets the details of the order which can be accessed through his profile on store front at any time if registered or else can use the order reference number while contacting the business for reporting any issues.

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