Customer Returns Product

Ideas to Incorporate

Dependencies

• Company Fulfills Sales Order

Story

If Ship-To Customer finds the product to be faulty or End-User Customer decides they do not want the product, they will contact Customer Service Representative and request return authorization, specifying reason for return and desired return response (Refund, Replacement, etc). If appropriate Customer Service Rep handles issue directly with Customer in order to avoid the return and if a return has already been entered cancels the return. Otherwise Customer Service Rep authorizes return, specifies if shipping charges should be refunded or other misc adjustments applied, and records it. Ship-To Customer or End-User Customer ships the product via Carrier to the warehouse.