Universal Business Process Library Index

UBPL Introduction

Actor Definitions

General Business Process Stories

• Marketing
  • Product Marketer Maintains Product Information
  • Product Market Study
  • Advertising
  • Customer Tracking
• Purchasing
  • Sales Forecasting
  • Inventory Level Monitoring
  • Buyer Places Purchase Order
  • Accountant Receives Invoice and Sends Payment
• Sales (Managed, Online, etc)
  • Sales Representative Seeks Prospects and Opportunities
  • Customer Finds Product
  • Placing Customer Adds Product to Cart
  • Customer Creates and Edits Account (Profile)
  • Sales Representative Leads Prospects from RFQ to Sales Order
  • Placing Customer Places a Sales Order (Through CSR)
  • Placing Customer Places a Sales Order (Online Checkout)
  • Customer Reviews Order History and Status
  • Customer Cancels Order
  • Customer Requests Quote from Cart
  • Customer Places Order for Quote
• Order Processing
  • Company Approves Sales Order
  • Company Fulfills Sales Order
  • Accountant Sends Invoice and Receives Payment
  • Carrier Does Not Deliver Shipment to Customer
  • Carrier Returns Undeliverable Shipment to Company
• Return Management
  • Customer Returns Product
  • Company Processes Return Received
• Warehouse Management
  • Shipment Receiver Receives Shipment
  • Inventory Mover Puts Away Inventory
  • Inventory Mover does Stock Move
  • Inventory Mover Checks Physical Inventory
• Manufacturing
• Financial Management
  • Budgeting
  • Internal Financial Analysis (management metrics, balanced score card)
  • External Reporting (government, investors, etc)

Stories for Specific Types of Organizations

• Story of Online Retail Company
• Story of Manufacturer
• Story of Professional Services Company
• Story of OFBiz Service Provider
• Story of Apache OFBiz
• Story of Apache Software Foundation