.2.1.3 Create/Authorize Returns

.2.1.3.1 Create Return

.2.1.3.1.1 From Order
Look under Shipment Information; if the order has met the pre-set criteria, a link will appear for [Create Return].

.2.1.3.1.1.1 Create Return
This will take you to the Returns tab, the Return Items From Order # screen.

.2.1.3.1.2 From Returns tab

.2.1.3.1.2.1 Enter available information

.2.1.3.1.2.2 Create New

.2.1.3.1.2.2.1 Return Header
New Return ID is generated.

.2.1.3.1.2.2.1.1 Additional information is requested
Complete the boxes with available information and select Update. Do not change Return Status to Approved without confirming its validity.

.2.1.3.1.2.2.2 Return Items
A table of order items that can be returned is displayed. Select the Order ID to bring up items for the correct order.

.2.1.3.1.2.2.2.1 Load Order Item(s)

.2.1.3.1.2.2.2.2 Receive Items
Takes you to the Facility Manager application, the Facilities tab, the Return screen.

.2.1.3.2 Find Existing Return

.2.1.3.2.1 From Order
An Order report may show existing Returns already submitted against it. Click on the [Returns] link to view.

.2.1.3.2.2 By Return ID

.2.1.3.2.2.1 Enter the known Return ID.

.2.1.3.2.2.2 Lookup Return(s)

.2.1.3.2.3 By Party ID, UserLogin ID or Billing Acct.

.2.1.3.2.3.1 Enter known data
Under the Returns tab, enter the Party ID. All existing returns against this ID should be returned.

.2.1.3.2.3.2 To limit returns ...
Use the Status drop-down box and/or the Date filter to limit returns.

.2.1.3.3 Authorize Return
Having found the return you have decided to accept, you will do the following:

.2.1.3.3.1 Confirm and complete requested details

.2.1.3.3.2 Change the Status to Accepted.

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