.2.1.4 Credits, Refunds, etc
Credits and refunds are reflected in three or four places: the Return, the related Order, the related Invoice, and the customer's Account.

.2.1.4.1 Returns

.2.1.4.1.1 Documentation needed
Before a customer can be credited for a return or a refund, product needs to be returned or a service paid for but not fulfilled needs to be documented.

.2.1.4.1.2 System entries
A properly executed Return, duly authorized, matched by a statement of Receipt from the receiving facility, needs be entered into the system.

.2.1.4.2 Orders
The numbered Order reflects the history of items returned and adjustments made. If properly performed, all Credits and Refunds against an existing Order will be shown when that Order is viewed.

.2.1.4.3 Invoices

.2.1.4.4 Customer Accounts
If an account exists for a customer, it can be viewed under the Accounting Manager - Billing Accounts tab. All changes to the Account will be visible at the Invoices or the Payments tab under the Billing Accounts.

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