Resources with Information about General Business Processes

Business Process Stories

Marketing

Product Information and Market Applicability

Advertising

Customer Tracking

Purchasing

Sales Forecasting

Inventory Level Monitoring

Purchase Order

Receive Invoice

Send Payment

Sales

Communicate Product Information

Trigger: Request for Information

Prepare and Deliver Quote

Trigger: Request for Quote

Create Sales Order from Quote

Trigger: Quote Accepted

Receive Sales Order

Trigger: Order received for listed prices (ie no quote)

Online Sales (ecommerce)

Find Product

Browse Category Hierarchy

Keyword Search

Parametric Search

Combined Search (category, keyword, parameter)

Product Selection Wizards

Compare Similar Products

View Product Detail

Add to Cart

Simple Add to Cart (product ID, quantity)

Add Variant to Cart

Add Configurable Product to Cart

Input Addition Information about Purchase (survey; product personalization, etc)

Remember Product with Shopping List

Create Account/Profile

Edit Account/Profile

Checkout with Account

Checkout without Account ("anonymous" checkout)

Review Order History and Status

Cancel Order

Request Quote from Cart

Place Order for Quote

Order Processing

Order Approval

Fulfillment

Pick

Pack

Ship

Send Invoice

Receive Payment

Warehouse Management

Receive Purchase Order

Trigger: Package arrives with PO#

Receive Return

Trigger: Package arrives with RMA

Receive Other

Trigger: Package arrives with no ID

Put Away

Trigger: Incoming inventory processed and ready for storage.

Stock Move: Bulk to Pick

Trigger: Quantity at pick location drops below threshold.

Stock Move: Optimize Locations

Trigger: Based on touch frequency or other report showing a non-optimical location, move inventory to match frequency or other criteria.

Manufacturing

Financial Management

Budgeting

Internal Financial Analysis (management metrics, balanced score card)

External Reporting (government, investors, etc)